Policies

Welcome to First Street Oasis! We are dedicated to providing you with exceptional service and an outstanding experience with each of our independent therapists. Below, you will find our policies designed to ensure clarity and satisfaction for all our clients.

Independent Contractors

Please note that all therapists at First Street Oasis are independent contractors. While they uphold the high standards of our establishment, they manage their individual practices and client relationships.

Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with a service or treatment you received, please inform us immediately. We will do our best to address your concerns.

Hair Coloring Services

Due to the artistic aspects involved in hair coloring, we regret to inform you that we cannot offer refunds for this service. However, if you are unhappy with your results, please let us know within the first 7 days and we will work with you to find a suitable solution.

Cancellation Policy

To maintain a high level of service and respect everyone’s time, we have implemented the following cancellation policy:

• No-Show Policy: If you arrive more than 15 minutes late for your appointment, you will be considered a "no-show."

• Cancellation Fees: For appointments canceled within 24 hours or “no-show” appointments, we will charge 50% of the total service cost. Payment for this fee will be due upon rebooking.

We understand that life can be unpredictable, but it’s essential to recognize that we, too, are affected when appointments are missed. We enforce this policy to ensure that our therapists are compensated for their time.

Thank You for Your Understanding

We appreciate your understanding and cooperation regarding these policies. At First Street Oasis, we strive to create a professional environment that values your time and feedback while respecting our therapists' efforts.

If you have any questions about our policies or your experience at First Street Oasis, please feel free to contact us. Your feedback is invaluable in helping us serve you better.

Thank you for choosing First Street Oasis! We look forward to welcoming you soon!